Care experiences include not only interactions through traditional channels, such as undertanding, care service requests and service center communications but also, increasingly, through social CRM channels such as Twitter and Facebook. To manage the care experience, care providers need to create a strategy that encompasses all patient touch points across the care organization.
Deploy support sites that offer guided assistance to relevant answers. When an care provider is needed, help is a click away with chat, click-to-call, and virtual assistance.
Tiyo’s Care Experience Management Solution helps you to manage your Patients’ needs, from anywhere, using any platform. Powered by our Mobility Stack developed for care providers, now manage your patients with ease of the managing your email.
Delighted care seekers drive growth. They engage more often and promote you. Unhappy care seekers defect as soon as possible; worse, they bad-mouth you and drive away business. To estimate how you’ll fare tomorrow, you need to know how your care seekers feel about you today.
Our solution gives you a comprehensive view of what is pending and what is being resolved real time, thus helping in managing the patient issues almost real time and it seamlessly plugs with our Omni Digital Experience Suite.